Careers
Meeting Expectations, Inc. was named by the Atlanta Business Chronicle as one of Atlanta's Best Places to Work. In fact, we ranked number 10 among small companies. Interested in joining our team? Meeting Expectations is an equal opportunity employer and offers a very competitive benefits package for full-time employees. We are constantly accepting and reviewing resumes for future positions. If no job postings are listed below, please submit your resume to careers@meetingexpectations.com for future consideration.
Current Openings
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Please provide salary requirements along with resume.
General Summary
Works closely with the meeting planning team and under the direction of the Registration or Meeting Planning Project leader to establish and maintain the registration process for the client’s event.
Principal Duties and Responsibilities/Knowledge
Customer Service
- Provide excellent customer service to internal and external clients and attendees through phone calls, emails, etc.
- Customer service focused through handling all telephone calls, email campaigns and requests
- Utilize multiple registration systems
- Project patience, empathy, caring and sincerity in voice tone and words
- Establish rapport over the phone quickly, and remain positive and upbeat
- Locate and communicate event information from a number of different sources to clients and attendees
- Respond to client and attendee calls quickly
- Resolve basic attendee and client questions
- Quick response to clients and attendee requests at least 24 hour turnaround time
- May be required to work in multiple queues/skill sets
- Manages multiple client email boxes in OUTLOOK
- Be proficient in the use of telephone equipment, including headsets
Database Management
- Data entry by processing registration applications received through phone calls, website, mail and fax and process them through registration database
- Update the registration system weekly to ensure accuracy of database
- Document all changes to attendee records in the registration system
- Follow-up with registrants regarding outstanding payments pre and post event
- Ability to process transactions accurately and efficiently.
Registration Coordination
- Track registration client history documents
- Organize and order registration supplies: badge holders, lanyards, ribbons, etc.
- Stuff badges
- Attend project meetings
- Meet project deadline dates
- Provide onsite registration coordination
- Handle multiple events
- Assist as backup for all registration clients at any time
- Handles special projects and/or duties as directed.
Reporting
- Follow department procedures related to reporting guidelines
- Compile registration reports for clients using MS EXCEL
- Submit reports to registration Manager for review and approval
- Work with accounting to compile invoices
- Finalize database wrap-up with accounting
- Other duties as assigned
Minimum Requirements
- High school diploma or GED
- At least 1 year of customer service or data management
- Ability to work both independently and as a team player
- Inspire confidence and positively influence the behavior, actions, and thoughts of others
- Flexible, adjusts quickly, and reacts positively to change
- Organizes work and develops strategies to adapt to constantly changing workload
- Strong written and verbal communication and interpersonal skills
- Flexible, adjusts quickly, and reacts positively to change
- Strong follow-up, organizing and time management skills
- Proficiency in MS WORD and EXCEL required along with ability to learn new software quickly
Essential Physical Functions
- Ability to travel at least 50%
- Ability to lift up to 35 lbs.
- Ability to sit for extended periods of time
- Vision and hearing (or corrected) to normal range
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*RESPONSES WITHOUT EITHER CURRENT SALARY OR SALARY REQUIREMENTS WILL NOT BE CONSIDERED*.
GENERAL SUMMARY
Meeting Expectations, Denver metro area office, is seeking an association membership and marketing manager for its Colorado Human Resource Association account and to assist with its general non-profit consulting practice.
Founded in 1938 to meet the needs of human resource professionals in the metropolitan Denver area, CHRA has grown to 1,000+ members representing corporations of all sizes and service providers of all types.PRINCIPAL DUTIES AND RESPONSIBILITIES/KNOWLEDGE
Membership Management
- Maintains membership database.
- Executes member renewal and enrollment process.
- Handles member inquiries and requests
- Designs and executes membership acquisition efforts.
Communications Management
- Supports Senior Association Manager in all association communications, campaigns, event marketing and promotional efforts.
- Manages website updates.
- Coordinates production of chapter Enewsletters.
- Supports volunteers and free lancers for event marketing efforts.
- Supports conference marketing efforts.
Website Support
- Ensures website content is updated and accurate.
- Ensures all events are added to website and registration is opened.
- Manages CHRA job board.
MINIMUM REQUIREMENTS
- Bachelor’s degree, preferably in business, marketing or communications.
- 3 years of not-for-profit management experience.
- Proven success in event management, marketing, membership, communications, and/or other demonstrated non-profit business acumen.
- Excellent oral and written communication and interpersonal skills including presentation skills and networking.
- Experience with association management software preferred.
