working @ ME

The Senior Event Manager is responsible for managing and supporting various events, from the beginning of conception through to the execution and final reconciliation, including budget.

This position is accountable for day-to-day operation of large scale/budget meetings, client management and reporting on ROI.

Principal Duties and Responsibilities

• Lead project manager for large scale projects (1,000+ attendees) with proven expertise in leading complex events, managing the planning, execution, and implementation of assigned event(s)
• Work with, lead and support the project team to ensure adherence to client and company standards
  Budget development, implementation, and wrap-up report development
• Responsible for building project timelines/plans and managing the project plan to drive team to meet client and vendor deliverables, as well as anticipate and manage when deadlines may be missed
• Be solution-oriented and forward thinking when responding to client questions or providing recommendations
• Maintain all historical data for assigned projects
• Analysis and reporting responsibilities of various conference data for client
• Supplier procurement and management of contracts to ensure quality and contractual compliance
• Oversee venue communications by managing or overseeing F&B, group resume, event specifications, housing, room block, and final invoice review
  May have sponsor/exhibitor fulfillment duties including prospectus development, exhibitor/sponsor communications, general services contractor and floor plan management
• May require speaker management to include speaker portal setup, timeline establishment, speaker communications, data collection, and speaker travel/registration management
• Work with Marketing department on collateral communications and development- theme, concept, design, and implementation
• Special event review, selection, and management
• Survey analysis and provide compilation of feedback to client
• On-site event execution to include staff assignments/management (planning team could be up to 30+ event staff), venue and supplier management, implementation of event logistics, exhibit/sponsor management, and speaker management, where applicable.
• Contract Signing Authority up to (50th percentile of average dollar range)
• Serve as direct supervisor for event managers/coordinators
• Other duties as assigned

Minimum Requirements

• Strong communication, networking skills and the ability to successfully manage stakeholder relationships and expectations
• 7+ years of meeting management with at least 3-5 years of planning large-scale events (1000+ attendees, $1MM+ budgets)
• Experience planning international events is a plus
• Experience with high-level, strategic conference and meeting planning
• Bachelor’s degree or equivalent experience
• Knowledge of destinations, hotels and venues nationwide
• Calm and flexible approach to handling the stress of everchanging demands
• Strong organizational skills and ability to multi-task and prioritize
• Strong leadership skills
• Strong creative problem solving
• Strategic decision-making ability

Essential Physical Functions

• Prolonged periods of sitting at a desk and working on a computer
• Ability to travel at least 30%
• Ability to lift up to 30lbs

Based in Atlanta, this role will be working with our Association Accounting. As a Accounting Specialist, you will support and coordinate accounts receivable and accounts payable for clients as assigned. We’re always striving to find ways to do things better, ensuring our customers have the best experience possible, so we look to our employees to help us improve.

Principal Duties and Responsibilities

• Provide pleasant and professional services to all internal and external clients.
• Ensure client satisfaction by providing leadership and guidance.
• Prepare internal and external monthly and annual financial statements with timeliness and accuracy in accordance with the contractual agreement.
• Explain financial statements to clients in layman’s terms.
• Research and resolve all accounting issues of assigned clients.
• Create customer invoices for assigned clients.
• Process incoming checks by depositing funds and applying payments to customer accounts in Quickbooks.
• Support assigned clients in accordance with contractual agreements. Participate in meetings as warranted.
• Answer all incoming phone calls and emails in a courteous, and timely manner.
• Perform a variety of other accounting and/or administrative tasks.
• Mentor and provide assistance to accounting staff as needed.
• Provide assistance to accounting staff as needed.
• Share your knowledge with Etherio as a key contributor to training and marketing initiatives.
• Other duties as assigned.

Minimum Requirements

• Proficiency in Microsoft Office and Outlook and be able to review transaction-related activities for accuracy.
• A bachelor’s degree is required, and a three to five year of experience is preferred.
• Detail oriented with strong organizational and time management skills.
• Adaptable, friendly, reliable, enthusiastic and articulate demeanor is preferred.
• Experience in Microsoft Excel.
• Experience with QuickBooks, NetSuite a plus.
• Superior written and verbal communication skills as well as interpersonal skills
• Detail-oriented, organized and ability to multi-task and shift priorities quickly while maintaining control of deliverables.
• Highly motivated and able to thrive and think clearly under pressure and tight deadlines.
• Team player with a positive attitude

Essential Physical Functions

• Lifting up to 25 lbs
• Sitting at desk for long periods of time
• Ability to work varying hours depending on project demands.

As a Senior Events Coordinator, you will work on a client team under the direction of a Specialist, People Manager or Senior People Manager to establish and maintain procedures; may work concurrently with multiple meeting management teams and or clients. We’re always striving to find ways to do things better, ensuring our customers have the best experience possible, so we look to our employees to help us improve.

Principal Duties and Responsibilities can include:

• Develop proficiency with utilizing multiple registration systems, including Cvent
• Develop client/meeting timeline with input from project lead
• Maintain and report on timeline and action items
• Set up, maintain and distribute client meeting conference call agendas and minutes/communications
• Research and contact potential suppliers to support event(s)
• Research and gather estimates for budget planning and development
• Review contracts from suppliers and provide input to project lead
• Collect and maintain board/VIP communications and travel arrangements
• Manage special events hosted during meeting – i.e. dinners, special board meetings
• Manage and coordinate conference speakers
• Work with Exhibit/Sponsor manager on logistics and communications
• Accurately enter and maintain data to ensure accuracy and consistency of information
• Follow-up with registrants regarding outstanding payments pre- and post-event
• Produce auditable results by processing credit card transactions and applying check payments accurately and efficiently
• Provide reconciliation reports and work with Accounting Department to generate invoices
• Maintain compliance with Payment Card Industry (PCI) policies and procedures
• Assist with various areas of registration projects, including inventory management, badge printing, on-site preparation, reporting, and communication
• Cross-train and assist as backup on an as needed basis for all registration clients
• Other duties as assigned

Minimum Requirements

• Bachelor’s degree, equivalent experience, or 2 years of meeting planning experience
• 1-4 years of customer service or meeting management related experience
• 2 to 4 years Cvent experience
• Strong organizational skills and ability to multi-task and prioritize
• Positive attitude and ability to be self-motivated
• Strong written and verbal communication and interpersonal skills
• Ability to interact well with internal and external clients
• Sound judgment
• Self-managed, adaptable and flexible
• Exhibit project management and leadership skills
• Experience in Microsoft applications

Essential Physical Functions

• Ability to travel up to 25%
• Sitting for long periods of time at a desk
• Rare but occasional lifting, up to 30 lbs

Account Management

• Required: Previous experience as a full-time project manager or account manager.
• Manage client relationships and act as the main point of contact for all marketing-related activities
• Develop and implement marketing strategies and campaigns to meet client goals
• Plan, organize, and manage project timelines, budgets, and resources to ensure all deliverables are met on time and within budget
• Conduct research and analyze data to provide insights and recommendations to clients
• Create and deliver presentations to clients to communicate project progress, performance, and results
• Collaborate with cross-functional teams including designers, writers, and developers to execute projects
• Maintain up-to-date knowledge of industry trends, technologies, and best practices
• Manage client budgets and ensure all expenses are tracked and reported accurately
• Manage and mentor junior account management team members

Project Management & Client Service

• Work with marketing and creative staff to develop budgets and design solutions
• Work with meeting planning and association management teams to deliver programs for clients, including presenting ideas and work to clients as part of the project team
• Participate in ideation and other meetings to develop concepts for clients, brands, and new business prospects
• Keep your skillset up-to-date and apply new knowledge to your job
• Share graphic design, marketing, and communications best practices with team members
• Professionally represent clients and/or Etherio at industry events

MINIMUM REQUIREMENTS

• Based in Atlanta, Georgia – 3 days/week in the office
• Bachelor’s degree in Marketing, Business Administration or a related field
• 3-5 years of experience in account management and project management, agency experience a plus
• Proven track record of successfully managing multiple client accounts simultaneously
• Excellent communication, listening, and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficient in project management tools and techniques
• Experience in marketing analytics and reporting
• Familiarity with marketing technologies such as marketing automation platforms, CRM tools, and web analytics tools
• Expert skills in Adobe Creative Suite a plus

ESSENTIAL PHYSICAL FUNCTIONS

• Ability to travel up to 20%
• Rare but occasional lifting, up to 25 lbs.

Etherio works hard to nurture and deepen the capabilities of our people. Whether you work in our Atlanta HQ or a satellite location, we’re committed to your learning and growth. Our goal is for you to feel comfortable working out loud with a diverse team of professionals who are learners and teachers together, enhancing each other’s strengths.

Joining our team comes with perks that support you in your personal and professional journey. Benefits include:

• Medical, dental, vision, and more
• 401(k) with matching
• Generous paid time off
• Flexible work schedule

Our approach scored us many industry awards over our 30-year history, including 15 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. As leaders in the industry, we’re always exploring new ways to solve challenges for our clients.

Our Account Executives manage client relationships and ensure we are delivering best-in-class service for our meeting and event clients. As the primary relationship owners, our Account Executives ask great questions and identify opportunities that position our meeting and events team to deliver creative, impactful solutions in support of client retention, growth and success. They develop and deliver a strategic vision for our client programs and possess exceptional relationship and business development skills.

Principal Duties and Responsibilities

• Build client relationships.

  • Onboard new accounts and projects in a manner that delights clients.

  • Serve as the primary client contact, inspiring trust by ensuring regular communication, excellent customer service, and timely follow-up.

  • Consult with clients to understand their business objectives, event goals, budget, and other requirements.

  • Develop event proposals, budgets, and timelines in collaboration with clients and the event planning team.

  • Be the client’s advocate within Etherio, ensuring we are delivering exceptional sourcing, meetings, events and services that align with the clients’ priorities, budget and objectives.

  • Regularly seek, share, and act on client feedback to support innovation and continual improvement.

• Manage accounts.

  • Work with leadership to assign team members and tasks to projects.

  • Facilitate the development of and execution against contracts and statements of work with clients and the Etherio team, tracking and being attentive to scope creep.

  • Lead contingency and disruption planning.

  • Conduct quarterly reviews and strategy sessions with all clients.

  • Track cost savings realized by Etherio for final reporting.

  • Coordinate project wrap-up documentation and debriefs.

  • Conduct final review of client project files to ensure historical tracking.

  • Assess project profitability.

  • Maintain client records in our CRM system.

  • Ensure the accuracy of invoices with accounting.

• Grow accounts.

  • Manage client and project renewals, expanding services whenever our capabilities align with client needs and increasing the volume of business.

  • Understand the total footprint of the client’s meeting and events needs and ask for the business.

  • Participate with business development in the sales process when requested.

  • Share insights with business development and marketing team leaders to inform Etherio marketing and sales strategies.

• Exemplify Etherio’s commitment to our noble purpose and core values.

  • Our core purpose: We create meaningful partnerships, experiences and connections that fuel growth and accelerate success for our clients and those they impact.

  • Our core values:

    • The customer is at the center of all we do: Each program and service are designed to meet the specific goals and needs of those we are serving. Invest time to understand what matters most to them.

    • Deliver excellence: Exceed expectations by focusing on impact and pursuing excellence in client service and every aspect of our work.

    • Innovate and improve: Have a growth mindset and explore new ways of doing things. Learn from missteps. Seek inspiration and ideas. Challenge the status quo.

    • Collaborate: We are better together. Actively seek and share positivity, ideas, insights, and lessons learned to support each other’s success.

    • Earn trust: We are accountable for doing what we say we are going to do. Anticipate questions and issues and communicate early and often.

    • Treat one another with kindness and respect: Treat others the way we want to be treated. Build relationships based on respect and kindness with our team members, our partners, and our clients.

    • Do the right thing: Everything we do is honest and ethical. Be transparent and make the right decisions for the right reasons.

MINIMUM REQUIREMENTS

• Bachelor’s degree in hospitality, marketing, communications, business administration or a related field
• Experience with third party/ meeting planning agency preferred.
• 8+ years of meeting management experience (CMP or CMM designation preferred)
• At least 3 years of experience in account management, sales, or related field
• Strategic decision-making ability
• Strong negotiation and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure and manage multiple projects simultaneously.
• Excellent organizational and time management skills
• Strong project and team management skills
• Proficient in Microsoft Office Suite
• Proven track record of successful client relationship management and event execution
• Team player with a positive attitude and strong work ethic
• Willingness to work flexible hours, including evenings and weekends, as needed.

ESSENTIAL PHYSICAL FUNCTIONS

• Ability to travel up to 30%
• Rare but occasional lifting, up to 20 lbs.

The Director of Business Development is responsible for revenue generation by promoting the range of Etherio’s services while focusing on developing new Corporate, Life Sciences, Incentive, and Association sector client relationships. Responsible for the holistic sales cycle, beginning with identifying and reaching out to prospects, developing relationships, and closing business, this individual must be a motivated self-starter with a keen understanding of the meeting and event industry, as well as the customer segments on which we are focused.

Principal Duties and Responsibilities

• Identify and pursue prospects primarily in various corporate meeting and event and incentive segments and secondarily in the association management sector.
• Ensure a meaningful “close” ratio by effectively pursing new business opportunities.
• Foster long term relationships with key prospects.
• Facilitate mutually beneficial and balanced client contract negotiations.
• Successfully offer a comprehensive range of our services tailored to clients’ needs, including meeting planning and logistics, sourcing, marketing, IT and financial management.
• Collaborate with account executives and the operations team to determine staff assignments for prospective clients.
• Work with senior leadership to develop a prospecting business development strategy aligned with company objectives.
• Utilize CRM (HubSpot) to track efforts, plan activities and forecast revenue.
• Collaborate closely with account management and operations to ensure SOWs and pricing accurately reflect client needs and project scope.
• Work closely with Marketing and SVP of Business Development to develop targeted marketing messages that support and enhance business development efforts.
• Customize presentations and RFP responses to meet with specific needs and requirements of prospects.
• Demonstrate creativity and offer innovative ideas and solutions to improve win rates.
• Operate with a sense of urgency and uphold the highest ethical standards.

Minimum Requirements

• Demonstrated excellence in sales and relationship building.
• Strong focus on delivering high-quality customer service and communications.
• Capable of strategic and tactical thinking, with the ability to handle multiple tasks.
• Skilled in cultivating both internal and external relationships.
• Exceptional communication skills, both written and verbal, with a strong ability to work collaboratively and solve problems.
• Experience utilizing a CRM; HubSpot preferred.
• Proficiency in PowerPoint for customized presentations.
• Ability to develop, analyze and provide consultation on event concepts and budgets.
• Knowledgeable in implementing information technology applications in meeting and event space including web-based programs.
• Experience with third-party meeting planning agencies.
• Self-motivated with strong analytical skills.

Essential Physical Functions

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel at least 30%.
• Ability to lift up to 30lbs.

Compensation

• Compensation includes a competitive base salary along with an aggressive commission structure based on performance results.