Heather Duff

heather duff

certification specialist


Really good at: Streamlining processes, problem solving, and picking up on new technology/systems quickly.

Known for: Dabbling in brush lettering and watercolor, though I do NOT consider myself an artist.

Loves: My husband, 9-year-old daughter, and our dog. I also love paddle boarding in the Florida Keys, metal detecting, and eating Mexican food.

Guilty as charged: Watching ridiculous reality TV shows, being clumsy, and forgetting to water my plants.

About heather

Heather joined the Meeting Expectations team in 2019. As Certification Specialist, Heather works with the National Property Management Association (NPMA) and their volunteer leaders to manage the NPMA Certification Program. Heather’s responsibilities include coordinating certification exams, setting up classes with outside clients, and providing exceptional customer service.

Before becoming a part of Meeting Expectations, Heather held a diverse set of positions. Most recently, she worked for Kennesaw State University, coordinating Conference Services and later becoming a Professional Education Program Manager. Prior to her time at KSU, she spent time as an office manager at an elementary school and spent over eight years teaching in early childhood education.

Heather earned her bachelor’s degree in Psychology, with minors in Spanish and Family Science, from Anderson University. She also earned her Meeting & Event Management and Administrative Professional Certificates at Kennesaw State University and is a Certified Program Planner (CPP).